Catriona 'Sun and Stars' Ear Cuff (Silver | Original)

FAQs

• The product I want is sold out, do you offer Pre-Orders?

  We have removed the pre-order function from our store as we re-stock our popular garments regularly.
  But please feel free to reach out to us via email (hello@mestizafilipina.co) if you would like to place a pre-order on a garment that is sold out.
  
  If you have pre-ordered one of our pieces, please note that it can take 1-6 weeks (and may sometimes take up to 8 weeks) to arrive at our warehouse in Brisbane before we can dispatch your full order.
  
  Often we receive pre-orders much earlier, but it depends on what stock we receive and how quickly our garments can be made by our seamstresses. We’re unable to provide a specific date estimate on any pre-ordered garment's arrival.
  
  The delivery time, from dispatching from our store to arriving at your destination, depends on the shipping option you've purchased and available flights to your country, customs, and processing at your local facility.
  
  Please check the page below for more information on our shipping policies including delivery estimates.
  

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• How do I know which size I am?

  Our clothes are artisanally made in the Philippines and the sizing may vary from international standard sizes.
  

  Most of our garments are measured out by placing these flat on a table and measuring with a garment tape measure.
  
  MESTIZA BOLEROS
  When it comes to selecting the right Mestiza Bolero size for you, we recommend measuring your shoulder width, from the back and from the top of the shoulder bone to the top of the other shoulder bone (as this is where the Mestiza sleeves will sit) and see which size that corresponds to in the sizing guide in the product description.
  It is important not to measure from the very edge of your shoulders as this may result in your Mestiza Bolero being too large and sliding off your shoulders. If you're unsure, you may like to try one size up from your shoulder measurements.
  
  MESTIZA DRESSES
  For Mestiza Dresses, it's important to remember to refer to our size charts, as your ususal size may differ from your size in our products. Our dresses tend to run small, so if you're unsure, it's better to go a size or two up, as you can always tailor a dress down to your personal measurements.
  
  BARONGS
  How to measure which size fits you:
  1. Take your favourite dress shirt and place it flat on a table or surface.
  2. Make sure all of the buttons fully are done up, like if it were being worn.
  3. Use some measuring tape or a long ruler and measure the shirt sections following the size guide in the product listing.
  4. Select your size based on the measurements in the product listing.
  5. We recommend having a 1 to 2 inch allowance between your personal measurements and our garment measurements.
  
  Please check out the "What size is Louisa?" FAQ for her insights on sizing.

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• How long does shipping take?

  We’re prompt to dispatch orders that are in stock and these are typically processed and dispatched from our store within 1-2 business days.
  
  We ship worldwide and dispatch orders with Australia Post. You can find information about delivery times on the Australia Post website here: https://auspost.com.au/sending/send-overseas/international-delivery-times
  
  For domestic orders within Australia, once dispatched it takes 2-6 business days with Standard Post and 1-3 business days with Express Post.
  
  For international orders, once dispatched it takes approximately 3-6 business days with Express Shipping or 5-9 business days with Standard Shipping.
  
  But keep in mind these are estimates only, and actual delivery times will depend on available flights to your country, customs, and processing at your local facility. That's unfortunately out of our control!
  
  

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