Frequently asked questions
Will I have to pay import duties (tariffs) on my order?
Your local government may require you to pay import duties before you can receive your parcel. For customers in the USA, we've made a handy guide to new U.S. Government tariffs outlining the changes and what they mean for you.
When will I get my order?
We typically dispatch within 1-2 business days, and delivery time frames depend on the shipping option you select at checkout. Keep in mind we're based in Australia, so your Friday could be our Saturday! You can read our full shipping info here.
What is the return policy?
Here's the link to our full returns policy.
Where are your products manufactured?
We take care to ensure all our Filipiniana is made in the Philippines. However, some gowns and accessories are made in other countries. To make it easy to gauge whether import duties (tariffs) will apply to your order, we disclose origin of goods information in the description on every product page.
Are any purchases final sale?
We are unable to accept returns on sale items.
Can I become an affiliate?
We're in the Beta stage of launching a new affiliate program. You can apply to become an affiliate now, but we're still ironing out some kinks!