Shipping policy

Order processing and dispatch

In-stock orders are dispatched the next business day from our warehouse in Brisbane, Australia. Orders placed on a weekend or a Queensland public holiday are dispatched on the next business day.

How we ship

Every order is sent with Australia Post and includes a tracking number. Within Australia we use Parcel Post (standard) and Express Post. Internationally we use Australia Post International Standard and International Express. Once your parcel leaves Australia it is handed to your country's postal service for final delivery (for example USPS in the United States, Royal Mail in the United Kingdom, or PHLPost in the Philippines).

Delivery estimates within Australia

  • Express Post: 1–3 business days. Next business day delivery applies between most capital cities and major centres within the Express Post network.
  • Parcel Post: 2–6 business days.

Current estimates are published on the Australia Post domestic sending page.

Delivery estimates for international orders

Typical delivery times after dispatch:

  • United States: Express 3–6 business days, Standard 5–9 business days
  • United Kingdom: Express 3–5 business days, Standard 4–7 business days
  • Canada: Express 3–6 business days, Standard 5–9 business days
  • New Zealand: Express 2–5 business days, Standard 4–7 business days
  • Philippines: Express 4–8 business days, Standard 8–12 business days
  • All other countries, including Europe: Express 3–10 business days, Standard 5–15 business days. Check your country on the Australia Post international delivery times page.

Shipping times are an estimate only, as actual delivery times depend on available flights, customs processing, and local delivery operations in the destination country. It is normal for deliveries to arrive a few days before or a few days after the listed estimate.

Shipping rates

Rates are shown at checkout in your local currency.

  • Australia: Parcel Post A$9.95, Express Post A$14.95. Free Parcel Post on orders over A$100, or upgrade to Express Post for A$4.95.
  • United States: Standard US$9.99, Express US$24.99. Free standard shipping on orders over US$120, or upgrade to express for US$14.99.
  • United Kingdom: Standard £9.95, Express £19.95. Free standard shipping on orders over £100, or upgrade to express for £9.95.
  • Canada: Standard CA$14.95, Express CA$24.95. Free standard shipping on orders over CA$100, or upgrade to express for CA$9.95.
  • New Zealand: Standard NZ$9.95, Express NZ$19.95. Free standard shipping on orders over NZ$125, or upgrade to express for NZ$9.95.
  • Philippines: Standard ₱900, Express ₱1,750. Free standard shipping on orders over ₱6,700.
  • All other countries: Standard A$19.95, Express A$39. Free standard shipping on orders over A$150.

Deliveries to the Philippines

Parcels to the Philippines are handed to PHLPost on arrival for final delivery. Please provide your mobile number at checkout so the delivery driver can contact you. Deliveries without a reachable phone number are more likely to be delayed or held at the post office for collection.

Import duties and taxes

United States: import duties and tariffs are included in your price. We pre-pay them and your parcel is dispatched duties-paid, so there are no additional fees on arrival.

All other countries outside Australia: any import duties, taxes or customs fees that apply are the responsibility of the customer and are payable on delivery. Customs policies vary by country and can change without notice. If a delivery is refused, or duties are not paid and the parcel is returned or destroyed, the order is treated as abandoned and is not eligible for a refund.

Tracking and failed deliveries

Your tracking number is sent to the email address on your order, and Australia Post or your local postal service may also send delivery notifications. We recommend following your parcel online and contacting your local postal service for delivery issues, real-time updates, or to rearrange collection.

Please check your delivery address carefully. Once an order has been dispatched, we are not responsible for loss caused by an incorrect or incomplete address, or for parcels that are not collected from the delivery provider. We do not refund shipping for delivery delays, failed deliveries, refused deliveries or uncollected parcels.

Christmas deliveries

Expect delays on orders placed from late November through early January due to the high volume of parcels being shipped globally.

Our operations are closed from 19 December 2026 to 3 January 2027. In-stock orders placed during this period are dispatched on the next business day after 3 January 2027.